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1
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /
by Kalbach, James.
Published 2016
Subjects: “...Consumer satisfaction....”
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2
Advances in hospitality and leisure. /
Published 2017
Subjects: “...Consumer satisfaction....”
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3
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
by Vavra, Terry G.
Published 1997
Subjects: “...Consumer satisfaction -- Evaluation....”
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4
Customer experience innovation : how to get a lasting market edge /
by Dew, Robert, Allen, Cyrus
Published 2018
Subjects: “...Consumer satisfaction....”
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5
Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität /
by Gerdes, Sina
Published 2016
Subjects: “...Consumer satisfaction....”
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6
Customer satisfaction practical tools for building important relationships /
by Scott, Dru.
Published 2000
Subjects: “...Consumer satisfaction....”
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7
Simply better : winning and keeping customers by delivering what matters most /
by Barwise, Patrick.
Published 2004
Subjects: “...Consumer satisfaction -- Evaluation....”
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8
Build for change : revolutionizing customer engagement through continuous digital innovation /
by Trefler, Alan
Published 2014
Subjects: “...Consumer satisfaction....”
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9
Customer value and various connotations /
Published 2018
Subjects: “...Consumer satisfaction....”
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10
Measuring customer satisfaction
by Gerson, Richard F.
Published 1993
Subjects: “...Consumer satisfaction....”
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11
Improving tourism and hospitality services
by Laws, Eric, 1945-
Published 2004
Subjects: “...Consumer satisfaction....”
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12
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by Hayes, Bob E., 1963-
Published 2008
Subjects: “...Consumer satisfaction -- Statistical methods....”
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13
The joyless economy the psychology of human satisfaction /
by Scitovsky, Tibor.
Published 1992
Subjects: “...Consumer satisfaction....”
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14
Buying styles simple lessons for selling the way your customer buys /
by Wilkinson, Michael, 1957-
Published 2009
Subjects: “...Consumer satisfaction....”
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15
Measuring customer satisfaction : hot buttons and other measurement issues /
by Myers, James H.
Published 1999
Subjects: “...Consumer satisfaction -- United States -- Evaluation....”
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16
Customer retention : an integrated process for keeping your best customers /
by Lowenstein, Michael W., 1942-
Published 1995
Subjects: “...Consumer satisfaction....”
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17
Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary /
by Curtin, Steve.
Published 2013
Subjects: “...Consumer satisfaction....”
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18
Managing the customer experience : a measurement-based approach /
by Wilburn, Morris, 1953-
Published 2006
Subjects: “...Consumer satisfaction....”
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19
Beyond the ultimate question : a systematic approach to improve customer loyalty /
by Hayes, Bob E., 1963-
Published 2009
Subjects: “...Consumer satisfaction....”
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20
How to win friends and influence profits the art of winning more business from your clients /
by Kean, David.
Published 2008
Subjects: “...Consumer satisfaction....”
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