Library Catalog | Simmons University - "American Library Association"

1

Improving the quality of reference service for government publications /

Improving the quality of reference service for government publications / Charles R. McClure, Peter Hernon.

by McClure, Charles R.
Published 1983

Book

2

An action plan for outcomes assessment in your library

An action plan for outcomes assessment in your library Peter Hernon, Robert E. Dugan.

by Hernon, Peter.
Published 2002

Access E-Book

Electronic eBook

3

Managing with data : using ACRLMetrics and PLAmetrics /

Managing with data : using ACRLMetrics and PLAmetrics / Peter Hernon, Robert E. Dugan, Joseph R. Matthews.

by Hernon, Peter.
Published 2015

Book

4

Outcomes assessment in your library /

Outcomes assessment in your library / Peter Hernon, Robert E. Dugan.

by Hernon, Peter.
Published 2002

Book

5

Delivering satisfaction and service quality : a customer-based approach for libraries /

Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.

by Hernon, Peter.
Published 2001

Book

6

Reflecting on the future of academic and public libraries /

Reflecting on the future of academic and public libraries / edited by Peter Hernon and Joseph R. Matthews.

Published 2013

Book