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1
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by Hayes, Bob E., 1963-
Published 2008
Subjects: “...Consumer satisfaction -- Statistical methods....”
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Six sigma in HR transformation achieving excellence in service delivery /
by Albeanu, Mircea.
Published 2010
Subjects: “...Consumer satisfaction -- Statistical methods....”
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3
Modern analysis of customer surveys with applications using R /
Published 2011
Subjects: “...Consumer satisfaction -- Research -- Statistical methods....”
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4
Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
by Freed, Larry.
Published 2013
Subjects: “...Consumer satisfaction....”
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