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Special issue from the 4th SIG services research conference services research - a truly global discipline / guest editors Jochen Wirtz and Shaukat Brah.
Published 2006
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Service quality a global perspective / guest editor, Steve Tax.
Published 2003
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Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements / Debashis Sarkar.
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Sarkar, Debashis
Published 2007
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Management of service businesses in Japan editors, Yasuhiro Monden ... [et al.].
Published 2013
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