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HR at your service lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.
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Latham, Gary P.
Published 2012
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Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini.
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Magnini, Vincent P.
Published 2015
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Involving customers in new service development editors, Bo Edvardsson ... [et al.].
Published 2006
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