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1
River Bend revisited : the problem patron in the library /
by Shuman, Bruce A.
Published 1984
Subjects: “...Libraries -- Public relations -- Case studies. -- sh 85108776...”
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2
On the frontlines : coping with the library's problem patrons /
by Salter, Charles A., 1947-
Published 1988
Subjects: “...Libraries -- Public relations -- Case studies. -- sh 85108776...”
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