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3
Personnel issues in reference services /
Published 1986
Book
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7
The reference interview today /
by Knoer, Susan.
Published 2011
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8
Teaching reference today : new directions, novel approaches /
Published 2016
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10
Dealing with an international clientele : communications, diplomacy and etiquette /
by Meredith, Meri.
Published 2005
Book
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12
Evaluation of public services and public services personnel /
Published 1991
Conference Proceeding Book
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13
The Reference librarian and implications of mediation /
Published 1992
Book
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14
The virtual reference desk : creating a reference future /
Published 2006
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17
Personnel needs and changing reference service /
by Riechel, Rosemarie, 1937-
Published 1989
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20
Cooperative reference : social interaction in the workplace /
Published 2003
Book
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21
The desk and beyond : next generation reference services /
Published 2008
Book
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