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Reference and online services handbook : guidelines, policies, and procedures for libraries / edited by Bill Katz and Anne Clifford.
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Katz, William A., 1924-2004.
Published 1982
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End-user searching : services and providers / edited by Martin Kesselman and Sarah B. Watstein.
Published 1988
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Managing online reference services / edited by Ethel Auster.
Published 1986
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Online search services in the academic library : planning, management, and operation / Janice F. Sieburth.
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Sieburth, Janice F.
Published 1988
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Democratizing information : online databases and rise of end-user searching / Bryan Pfaffenberger.
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Pfaffenberger, Bryan, 1949-
Published 1990
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