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The ITSm process design guide developing, reengineering, and improving IT service management / Donna Knapp.
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Knapp, Donna.
Published 2010
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Total information risk management : maximizing the value of data and information assets / Alexander Borek [and three others].
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Borek, Alexander.
Published 2014
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Operational risk management : a complete guide to a successful operational risk framework / Philippa Girling.
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Girling, Philippa.
Published 2013
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Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
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McLean, Daniel (ITSM Consultant)
Published 2013
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Operational risk management a practical approach to intelligent data analysis / edited by Ron S. Kenett, Yossi Raanan.
Published 2010
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