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Stellar customer service : training library staff to exceed expectations / Mou Chakraborty, editor.
Published 2016
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Yes! on demand : how to create winning, customized library service / Kathy L. Middleton ; forword by Rivkah Sass.
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Middleton, Kathy L.
Published 2017
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Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.
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Todaro, Julie, 1950-
Published 2006
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Putting service into library staff training : a patron-centered guide / Joanne M. Bessler.
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Bessler, Joanne M.
Published 1994
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Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy.
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Gannon-Leary, Pat.
Published 2010
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