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4
The customer-focused library : re-inventing the library from the outside-in /
by Matthews, Joseph R.
Published 2009
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5
River Bend revisited : the problem patron in the library /
by Shuman, Bruce A.
Published 1984
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6
New routes to library success : 100+ ideas from outside the stacks /
by Doucett, Elisabeth
Published 2015
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