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The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High Steven P. Dinkin, Barbara Filner, Lisa Maxwell.
Published 2013
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High Performance Healthcare : Using the Power of Relationships to Achieve Quality, Efficiency and Resilience Jody Hoffer Gittell.
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Gittell, Jody Hoffer
Published 2009
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