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Quality a critical introduction / John Beckford.
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Beckford, John, 1958-
Published 2009
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Encyclopedia of American industries / written and edited by Drew D. Johnson, Paul Greenland, and Danielle Knupp.
Published 2018
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Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas.
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Zeithaml, Valarie A.
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Salas, Jim.
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Bitner, Mary Jo.
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Brown, Stephen Walter, 1943-
Published 2014
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Encyclopedia of American industries.
Published 2011
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