Table of Contents: “…Chapter 1:℗¡The UCLA Health System Experience: What Everyone Can Learn from Greatness in Healthcare -- PRINCIPLE 1:℗¡COMMIT TO CARE -- Chapter 2:℗¡Care Takes Vision, Clarity, and Consistency -- Chapter 3:℗¡Never Enough Care -- PRINCIPLE 2:℗¡LEAVE NO ROOM FOR ERROR -- Chapter 4:℗¡Setting the Foundation: Safety Is a Matter of Culture -- Chapter 5:℗¡Safetyђ́ؤScience, Selection, and Challenge -- PRINCIPLE 3:℗¡MAKE THE BEST BETTER -- Chapter 6:℗¡Delivering Exceptional Outcomes Here and Now -- Chapter 7:℗¡Quality for Less and for All -- PRINCIPLE 4:℗¡CREATE THE FUTURE -- Chapter 8:℗¡High-Value Innovationђ́ؤLeveraging the Risk of Excellence -- Chapter 9:℗¡Transformative Evolution -- PRINCIPLE 5:℗¡SERVICE SERVES US -- Chapter 10:℗¡Service Experienceђ́ؤMore than Just Pretty Words -- Chapter 11:℗¡Sustainable Success through Service without Bounds -- Conclusion:℗¡Your Follow-up Care Plan -- Appendix A -- Appendix B -- Appendix C -- Sources.…”
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