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Virtual reference training the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.
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Hirko, Buff.
Published 2004
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Teaching reference today : new directions, novel approaches / edited by Lisa A. Ellis.
Published 2016
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Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.
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Hirko, Buff.
Published 2004
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