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The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
by
Spector, Robert, 1947-
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Reeves, Breanne O., 1980-
Published 2017
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The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy.
by
Spector, Robert, 1947-
Published 2005
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Give the lady what she wants! : ... the story of Marshall Field & Company / by Lloyd Wendt and Herman Kogan.
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Wendt, Lloyd.
Published 1952
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