Customer services Technological innovations Consumer profiling 2 Customer relations 2 Libraries and the Internet 2 Library Web sites 2 Marketing 2 more ... Public services (Libraries) 2 Advertising 1 Banks and banking 1 Business communication 1 Customer loyalty 1 Electronic commerce 1 Financial services industry 1 History 1 Management 1 Market segmentation 1 Mass production 1 New products 1 Organizational change 1 Recessions 1 Retail trade 1 Service industries 1 Social media 1 Social networks 1 Telecommunication 1 less ...