Customer services Public services (Libraries) Libraries 6 In-service training 4 Library employees 4 Administration 3 Public libraries 3 more ... Libraries and community 2 Libraries and the Internet 2 Library Web sites 2 Technological innovations 2 Anger 1 Businesspeople 1 Conflict management 1 Consumer satisfaction 1 Creative ability in business 1 Entrepreneurship 1 Evaluation 1 Interpersonal communication 1 Library users 1 Organizational change 1 Organizational effectiveness 1 Public relations 1 User satisfaction 1 less ...