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1
Your customer rules! : delivering the Me2B experiences that today's customers demand /
Subjects: “...Consumer satisfaction....”
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2
Managing the customer experience : a measurement-based approach /
by Wilburn, Morris, 1953-
Published 2006
Subjects: “...Consumer satisfaction....”
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3
Customer retention : an integrated process for keeping your best customers /
by Lowenstein, Michael W., 1942-
Published 1995
Subjects: “...Consumer satisfaction....”
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4
Total access : giving customers what they want in an anytime, anywhere world /
by McKenna, Regis.
Published 2002
Subjects: “...Consumer satisfaction....”
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6
Winning with customers a playbook for B2B /
by Pigues, D. Keith.
Published 2010
Subjects: “...Consumer satisfaction....”
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7
Built for use : driving profitability through the user experience /
by Donoghue, Karen.
Published 2002
Subjects: “...Consumer satisfaction....”
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