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5
Winning with customers a playbook for B2B /
by Pigues, D. Keith.
Published 2010
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12
Measuring customer satisfaction
by Gerson, Richard F.
Published 1993
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14
Customer value and various connotations /
Published 2018
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16
Service quality measurement issues and perspectives /
Published 2013
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17
Service quality : research perspectives /
by Schneider, Benjamin, 1938-
Published 2004
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18
Knock your socks off selling /
by Gitomer, Jeffrey H.
Published 1999
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20
Listening to the customer /
by Hernon, Peter.
Published 2011
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24
Total access : giving customers what they want in an anytime, anywhere world /
by McKenna, Regis.
Published 2002
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