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The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
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Spector, Robert, 1947-
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Reeves, Breanne O., 1980-
Published 2017
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The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy.
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Spector, Robert, 1947-
Published 2005
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Business plans handbook. a compilation of actual business plans developed by small businesses throughout North America / Volume 10 : Lynn Pearce, project editor.
Published 2004
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Service excellence! / Price Pritchett.
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Pritchett, Price.
Published 1994
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