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Customer services
Author:
Spector, Robert, 1947-
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Customer services
Author:
Spector, Robert, 1947-
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The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
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Spector, Robert, 1947-
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Reeves, Breanne O., 1980-
Published 2017
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The Nordstrom way : the inside story of America's #1 customer service company / Robert Spector and Patrick D. McCarthy.
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Spector, Robert, 1947-
Published 2000
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The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy.
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Spector, Robert, 1947-
Published 2005
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Spector, Robert, 1947-
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Reeves, Breanne O., 1980-
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