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1
Customer experience innovation : how to get a lasting market edge /
by Dew, Robert, Allen, Cyrus
Published 2018
Subjects: “...Consumer satisfaction....”
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2
Customer satisfaction practical tools for building important relationships /
by Scott, Dru.
Published 2000
Subjects: “...Consumer satisfaction....”
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3
Your customer rules! : delivering the Me2B experiences that today's customers demand /
Subjects: “...Consumer satisfaction....”
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4
Superior customer satisfaction and loyalty : engaging customers to drive performance /
by Goldstein, Sheldon D.
Published 2009
Subjects: “...Consumer satisfaction....”
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5
Managing the customer experience : a measurement-based approach /
by Wilburn, Morris, 1953-
Published 2006
Subjects: “...Consumer satisfaction....”
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6
How to win friends and influence profits the art of winning more business from your clients /
by Kean, David.
Published 2008
Subjects: “...Consumer satisfaction....”
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7
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by Johnson, Michael D.
Published 2000
Subjects: “...Consumer satisfaction....”
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8
Customer retention : an integrated process for keeping your best customers /
by Lowenstein, Michael W., 1942-
Published 1995
Subjects: “...Consumer satisfaction....”
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9
Total access : giving customers what they want in an anytime, anywhere world /
by McKenna, Regis.
Published 2002
Subjects: “...Consumer satisfaction....”
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10
Human sigma : managing the employee-customer encounter /
by Fleming, John Howland.
Published 2007
Subjects: “...Consumer satisfaction....”
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12
Customer-centered telecommunications services marketing
by Strouse, Karen G.
Published 2004
Subjects: “...Consumer satisfaction....”
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13
Winning with customers a playbook for B2B /
by Pigues, D. Keith.
Published 2010
Subjects: “...Consumer satisfaction....”
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14
Fundamentals of customer-focused management : competing through service /
by John, Joby, 1957-
Published 2003
Subjects: “...Consumer satisfaction....”
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15
The loyalty effect : the hidden force behind growth, profits, and lasting value /
Subjects: “...Consumer satisfaction....”
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16
Built for use : driving profitability through the user experience /
by Donoghue, Karen.
Published 2002
Subjects: “...Consumer satisfaction....”
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17
The ultimate question : driving good profits and true growth /
by Reichheld, Frederick F.
Published 2006
Subjects: “...Consumer satisfaction....”
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