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1
The wallet allocation rule : winning the battle for share / Timothy L. Keiningham [and three others].
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Keiningham, Timothy L.
Published 2015
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From voices to results-voice of customer questions, tools and analysis : proven techniques for understanding and engaging with your customers / Robert Coppenhaver.
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Coppenhaver, Robert
Published 2018
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FairPay : adaptively win-win customer relationships / Richard Reisman ; foreword by Adrian Payne.
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Reisman, Richard
Published 2016
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