Library Catalog | Simmons University - "Consumer satisfaction"

1

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson.

by Johnson, Michael D.
Published 2000

Subjects: “...Consumer satisfaction....”

Book

2

The ultimate question : driving good profits and true growth /

The ultimate question : driving good profits and true growth / Fred Reichheld.

by Reichheld, Frederick F.
Published 2006

Subjects: “...Consumer satisfaction....”

Book

3

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

by Allen, Danica R., 1959-
Published 2004

Subjects: “...Consumer satisfaction -- Research....”

Book