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Modern analysis of customer surveys with applications using R / edited by Ron S. Kenett, Silvia Salini.
Published 2011
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Six sigma in HR transformation achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford.
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Albeanu, Mircea.
Published 2010
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Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results / Larry Freed.
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Freed, Larry.
Published 2013
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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes.
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Hayes, Bob E., 1963-
Published 2008
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