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Six sigma in HR transformation achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford.
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Albeanu, Mircea.
Published 2010
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.
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Allen, Danica R., 1959-
Published 2004
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Service quality measurement issues and perspectives / L.L.R. Rodrigues ... [et al.].
Published 2013
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Service quality : research perspectives / Benjamin Schneider, Susan S. White.
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Schneider, Benjamin, 1938-
Published 2004
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.
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Allen, Danica R., 1959-
Published 2004
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