Library Catalog | Simmons University

1

Winning with customers a playbook for B2B /

Winning with customers a playbook for B2B / D. Keith Pigues, Jerry Alderman.

by Pigues, D. Keith.
Published 2010

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2

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

by Allen, Danica R., 1959-
Published 2004

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eBook

3

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.

by Blunt, Carolyn.
Published 2013

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4

Customer value and various connotations /

Customer value and various connotations / guest editor, Abhishek Mishra.

Published 2018

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eBook

5

Service quality : research perspectives /

Service quality : research perspectives / Benjamin Schneider, Susan S. White.

by Schneider, Benjamin, 1938-
Published 2004

Book

6

Delivering satisfaction and service quality : a customer-based approach for libraries /

Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.

by Hernon, Peter.
Published 2001

Book

7

Built for use : driving profitability through the user experience /

Built for use : driving profitability through the user experience / by Karen Donoghue.

by Donoghue, Karen.
Published 2002

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8

The new rules of retail : competing in the world's toughest marketplace /

The new rules of retail : competing in the world's toughest marketplace / Robin Lewis & Michael Dart.

by Lewis, Robin, 1940-
Published 2010

Book

9

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.

by Allen, Danica R., 1959-
Published 2004

Book