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Library Catalog | Simmons University - "Consumer satisfaction"
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Fundamentals of customer-focused management : competing through service / Joby John.
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John, Joby, 1957-
Published 2003
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Stakeholder power a winning strategy for building stakeholder commitment and driving corporate growth / Steven F. Walker, Jeffrey W. Marr.
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Walker, Steven F.
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Marr, Jeffrey W.
Published 2001
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