Library Catalog | Simmons University

1

Modern analysis of customer surveys with applications using R /

Modern analysis of customer surveys with applications using R / edited by Ron S. Kenett, Silvia Salini.

Published 2011

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Electronic eBook

2

Measuring customer satisfaction

Measuring customer satisfaction Richard F. Gerson.

by Gerson, Richard F.
Published 1993

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Electronic eBook

3

Service quality measurement issues and perspectives /

Service quality measurement issues and perspectives / L.L.R. Rodrigues ... [et al.].

Published 2013

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Electronic eBook

4

Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /

Mapping experiences : a guide to creating value through journeys, blueprints and diagrams / Jim Kalbach.

by Kalbach, James.
Published 2016

Book

5

Listening to the customer /

Listening to the customer / Peter Hernon and Joseph R. Matthews.

by Hernon, Peter.
Published 2011

Book

6

Measuring customer satisfaction : hot buttons and other measurement issues /

Measuring customer satisfaction : hot buttons and other measurement issues / James H. Myers.

by Myers, James H.
Published 1999

Book

7

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra.

by Vavra, Terry G.
Published 1997

Book

8

Simply better : winning and keeping customers by delivering what matters most /

Simply better : winning and keeping customers by delivering what matters most / Patrick Barwise, Sean Meehan.

by Barwise, Patrick.
Published 2004

Book