Suggested Subjects within your search.
1
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /
by Kalbach, James.
Published 2016
Subjects: “...Consumer satisfaction....”
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2
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
by Vavra, Terry G.
Published 1997
Subjects: “...Consumer satisfaction -- Evaluation....”
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3
Simply better : winning and keeping customers by delivering what matters most /
by Barwise, Patrick.
Published 2004
Subjects: “...Consumer satisfaction -- Evaluation....”
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4
Measuring customer satisfaction : hot buttons and other measurement issues /
by Myers, James H.
Published 1999
Subjects: “...Consumer satisfaction -- United States -- Evaluation....”
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5
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by Johnson, Michael D.
Published 2000
Subjects: “...Consumer satisfaction....”
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6
Customer retention : an integrated process for keeping your best customers /
by Lowenstein, Michael W., 1942-
Published 1995
Subjects: “...Consumer satisfaction....”
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7
Total access : giving customers what they want in an anytime, anywhere world /
by McKenna, Regis.
Published 2002
Subjects: “...Consumer satisfaction....”
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8
Human sigma : managing the employee-customer encounter /
by Fleming, John Howland.
Published 2007
Subjects: “...Consumer satisfaction....”
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9
The customer is CEO : how to measure what your customers want--and make sure they get it /
by Massnick, Forler
Published 1997
Subjects: “...Consumer satisfaction -- United States...”
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10
Excellence every day : make the daily choice-- inspire your employees and amaze your customers /
by Arussy, Lior.
Published 2008
Subjects: “...Consumer satisfaction....”
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11
Fundamentals of customer-focused management : competing through service /
by John, Joby, 1957-
Published 2003
Subjects: “...Consumer satisfaction....”
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12
The loyalty effect : the hidden force behind growth, profits, and lasting value /
Subjects: “...Consumer satisfaction....”
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13
A/B testing : the most powerful way to turn clicks into customers /
Subjects: “...Consumer satisfaction....”
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14
Service quality : research perspectives /
by Schneider, Benjamin, 1938-
Published 2004
Subjects: “...Consumer satisfaction -- Research....”
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15
The new rules of retail : competing in the world's toughest marketplace /
by Lewis, Robin, 1940-
Published 2010
Subjects: “...Consumer satisfaction....”
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16
The ultimate question : driving good profits and true growth /
by Reichheld, Frederick F.
Published 2006
Subjects: “...Consumer satisfaction....”
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17
Delivering satisfaction and service quality : a customer-based approach for libraries /
by Hernon, Peter.
Published 2001
Subjects: “...Consumer satisfaction -- United States....”
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18
The customer century : lessons from world class companies in integrated marketing and communications /
by Grönstedt, Anders.
Published 2000
Subjects: “...Consumer satisfaction -- Case studies....”
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20
Listening to the customer /
by Hernon, Peter.
Published 2011
Subjects: “...Consumer satisfaction -- Evaluation....”
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