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1
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /
by Kalbach, James.
Published 2016
Subjects: “...Consumer satisfaction....”
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2
Advances in hospitality and leisure. /
Published 2017
Subjects: “...Consumer satisfaction....”
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3
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
by Vavra, Terry G.
Published 1997
Subjects: “...Consumer satisfaction -- Evaluation....”
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4
Customer experience innovation : how to get a lasting market edge /
by Dew, Robert, Allen, Cyrus
Published 2018
Subjects: “...Consumer satisfaction....”
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5
Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenloyalität /
by Gerdes, Sina
Published 2016
Subjects: “...Consumer satisfaction....”
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6
Build for change : revolutionizing customer engagement through continuous digital innovation /
by Trefler, Alan
Published 2014
Subjects: “...Consumer satisfaction....”
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7
Customer satisfaction practical tools for building important relationships /
by Scott, Dru.
Published 2000
Subjects: “...Consumer satisfaction....”
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8
Simply better : winning and keeping customers by delivering what matters most /
by Barwise, Patrick.
Published 2004
Subjects: “...Consumer satisfaction -- Evaluation....”
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9
The joyless economy the psychology of human satisfaction /
by Scitovsky, Tibor.
Published 1992
Subjects: “...Consumer satisfaction....”
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10
Buying styles simple lessons for selling the way your customer buys /
by Wilkinson, Michael, 1957-
Published 2009
Subjects: “...Consumer satisfaction....”
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11
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by Hayes, Bob E., 1963-
Published 2008
Subjects: “...Consumer satisfaction -- Statistical methods....”
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12
Measuring customer satisfaction
by Gerson, Richard F.
Published 1993
Subjects: “...Consumer satisfaction....”
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13
Customer value and various connotations /
Published 2018
Subjects: “...Consumer satisfaction....”
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14
Measuring customer satisfaction : hot buttons and other measurement issues /
by Myers, James H.
Published 1999
Subjects: “...Consumer satisfaction -- United States -- Evaluation....”
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15
Secret service hidden systems that deliver unforgettable customer service /
by DiJulius, John R., 1964-
Published 2003
Subjects: “...Consumer satisfaction....”
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16
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by Inghilleri, Leonardo.
Published 2010
Subjects: “...Consumer satisfaction....”
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17
Now, build a great business! 7 ways to maximize your profits in any market /
by Thompson, Mark.
Published 2010
Subjects: “...Consumer satisfaction....”
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18
What's the secret? to providing a world-class customer experience /
by DiJulius, John R., 1964-
Published 2008
Subjects: “...Consumer satisfaction....”
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19
Your customer rules! : delivering the Me2B experiences that today's customers demand /
Subjects: “...Consumer satisfaction....”
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20
Five stars putting online reviews to work for your business /
Subjects: “...Consumer satisfaction....”
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21
Superior customer satisfaction and loyalty : engaging customers to drive performance /
by Goldstein, Sheldon D.
Published 2009
Subjects: “...Consumer satisfaction....”
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22
Beyond the ultimate question : a systematic approach to improve customer loyalty /
by Hayes, Bob E., 1963-
Published 2009
Subjects: “...Consumer satisfaction....”
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23
Managing the customer experience : a measurement-based approach /
by Wilburn, Morris, 1953-
Published 2006
Subjects: “...Consumer satisfaction....”
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24
Operations rules delivering customer value through flexible operations /
by Simchi-Levi, David.
Published 2010
Subjects: “...Consumer satisfaction....”
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25
Mobile telecommunication customer loyalty in Nigeria : determining factors /
by Bello, Olayiwola
Published 2013
Subjects: “...Consumer satisfaction -- Nigeria....”
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26
Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary /
by Curtin, Steve.
Published 2013
Subjects: “...Consumer satisfaction....”
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27
How to win friends and influence profits the art of winning more business from your clients /
by Kean, David.
Published 2008
Subjects: “...Consumer satisfaction....”
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28
Customer retention : an integrated process for keeping your best customers /
by Lowenstein, Michael W., 1942-
Published 1995
Subjects: “...Consumer satisfaction....”
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29
Marketingziel Kundenbindung die Kundenkarte im Einzelhandel /
by Sielhorst, Thomas vor der.
Published 2009
Subjects: “...Consumer satisfaction....”
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30
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by Johnson, Michael D.
Published 2000
Subjects: “...Consumer satisfaction....”
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31
Knock your socks off selling /
by Gitomer, Jeffrey H.
Published 1999
Subjects: “...Consumer satisfaction....”
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32
Total access : giving customers what they want in an anytime, anywhere world /
by McKenna, Regis.
Published 2002
Subjects: “...Consumer satisfaction....”
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33
Human sigma : managing the employee-customer encounter /
by Fleming, John Howland.
Published 2007
Subjects: “...Consumer satisfaction....”
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36
Consumer boycotts effecting change through the marketplace and the media /
by Friedman, Monroe.
Published 1999
Subjects: “...Consumer satisfaction....”
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37
Customer-centered telecommunications services marketing
by Strouse, Karen G.
Published 2004
Subjects: “...Consumer satisfaction....”
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38
Excellence every day make the daily choice-- inspire your employees and amaze your customers /
by Arussy, Lior.
Published 2008
Subjects: “...Consumer satisfaction....”
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39
Winning with customers a playbook for B2B /
by Pigues, D. Keith.
Published 2010
Subjects: “...Consumer satisfaction....”
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40
Six sigma in HR transformation achieving excellence in service delivery /
by Albeanu, Mircea.
Published 2010
Subjects: “...Consumer satisfaction -- Statistical methods....”
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41
The customer is CEO : how to measure what your customers want--and make sure they get it /
by Massnick, Forler
Published 1997
Subjects: “...Consumer satisfaction -- United States...”
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42
TCE @ iCOE GPS /
by Jayakumar, Athul
Published 2014
Subjects: “...Consumer satisfaction....”
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43
Excellence every day : make the daily choice-- inspire your employees and amaze your customers /
by Arussy, Lior.
Published 2008
Subjects: “...Consumer satisfaction....”
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44
E-commerce : les bonnes pratiques pour réussir /
by Jacob, Damien
Published 2013
Subjects: “...Consumer satisfaction....”
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45
Fundamentals of customer-focused management : competing through service /
by John, Joby, 1957-
Published 2003
Subjects: “...Consumer satisfaction....”
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46
The loyalty effect : the hidden force behind growth, profits, and lasting value /
Subjects: “...Consumer satisfaction....”
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47
Service quality measurement issues and perspectives /
Published 2013
Subjects: “...Consumer satisfaction -- Evaluation....”
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48
Built for use : driving profitability through the user experience /
by Donoghue, Karen.
Published 2002
Subjects: “...Consumer satisfaction....”
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49
Modern analysis of customer surveys with applications using R /
Published 2011
Subjects: “...Consumer satisfaction -- Research -- Statistical methods....”
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50
Looking beyond the runway airlines innovating with best practices while facing realities /
by Taneja, Nawal K.
Published 2010
Subjects: “...Consumer satisfaction....”
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51
A/B testing : the most powerful way to turn clicks into customers /
Subjects: “...Consumer satisfaction....”
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52
Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
by Freed, Larry.
Published 2013
Subjects: “...Consumer satisfaction....”
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53
Stakeholder power a winning strategy for building stakeholder commitment and driving corporate growth /
by Walker, Steven F., Marr, Jeffrey W.
Published 2001
Subjects: “...Consumer satisfaction....”
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54
Service quality : research perspectives /
by Schneider, Benjamin, 1938-
Published 2004
Subjects: “...Consumer satisfaction -- Research....”
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55
The ultimate question : driving good profits and true growth /
by Reichheld, Frederick F.
Published 2006
Subjects: “...Consumer satisfaction....”
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56
The new rules of retail : competing in the world's toughest marketplace /
by Lewis, Robin, 1940-
Published 2010
Subjects: “...Consumer satisfaction....”
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57
Building profit through building people making your workforce the strongest link in the value-profit chain /
by Carrig, Ken, 1957-
Published 2006
Subjects: “...Consumer satisfaction....”
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58
The customer century : lessons from world class companies in integrated marketing and communications /
by Grönstedt, Anders.
Published 2000
Subjects: “...Consumer satisfaction -- Case studies....”
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62
Prosperity for all consumer activism in an era of globalization /
by Hilton, Matthew.
Published 2009
Subjects: “...Consumer satisfaction -- Political aspects....”
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