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Consumer satisfaction
Author:
Hayes, Bob E., 1963-
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Suggested Subjects:
Consumer satisfaction
Author:
Hayes, Bob E., 1963-
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Consumer satisfaction
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Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
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Hayes, Bob E., 1963-
Published 2009
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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes.
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Hayes, Bob E., 1963-
Published 2008
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Hayes, Bob E., 1963-
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