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A complaint is a gift recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller.
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Barlow, Janelle, 1943-
Published 2008
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Consumer boycotts effecting change through the marketplace and the media / Monroe Friedman.
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Friedman, Monroe.
Published 1999
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Complaint letters for busy people / John Bear and Mariah Bear.
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Bear, John, 1938-
Published 1999
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A complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow and Claus Møller.
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Barlow, Janelle, 1943-
Published 1996
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