Working the night shift women in India's call center industry / Reena Patel.

by Patel, Reena, 1970-
Published 2010

Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty / Hüseyin Güngör.

by Güngör, Hüseyin
Published 2007

Call center performance enhancement using simulation and modeling Jon Anton, Vivek Bapat, Bill Hall.

by Anton, Jon
Published 1999

Wake up your call center how to be a better call center agent / Rosanne D'Ausilio.

by D'Ausilio, Rosanne, 1941-
Published 2005

Cases in call center management great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

by Feinberg, Richard, 1950-
Published 2005

Call center benchmarking how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.

by Anton, Jon
Published 2000

Geac System21 commerce.connect implementation on the IBM eserver iSeries server / [Yessong Johng ... et al.].

Published 2002

Smiling down the line : info-service work in the global economy / Bob Russell.

by Russell, Bob
Published 2009

Answer the call : virtual migration in Indian call centers / Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez.

by Carrillo Rowe, Aimee
Published 2013

Outsourcing and service work in the new economy the case of call centres in Mexico City / by Jose-Luis Alvarez- Galvan.

by Alvarez-Galvan, Jose-Luis
Published 2012

Disintegrating democracy at work labor unions and the future of good jobs in the service economy / Virginia Doellgast.

by Doellgast, Virginia Lee, 1976-
Published 2012

The real-time contact center Donna Fluss.

by Fluss, Donna
Published 2005

Developments in the call centre industry : analysis, changes, and challenges / edited by John Burgess and Julia Connell.

Published 2006

A Nation on the Line Call Centers as Postcolonial Predicaments in the Philippines / Jan M. Padios

by Padios, Jan M., 1979-
Published 2018

Wake up your call center : how to be a better call center agent / Rosanne D'Ausilio.

by D'Ausilio, Rosanne, 1941-
Published 1999

Diverted to Delhi produced by Greg Stitt.

Published 2003