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  1. 1
    Five steps of outcome-based planning and evaluation for public libraries /
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  2. 2
    How libraries and librarians help a guide to identifying user-centered outcomes /
    by Durrance, Joan C.
    Published 2005
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  3. 3
    New routes to library success : 100+ ideas from outside the stacks /
    by Doucett, Elisabeth
    Published 2015
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  4. 4
    How libraries and librarians help : a guide to identifying user-centered outcomes /
    by Durrance, Joan C.
    Published 2005
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  5. 5
    Five steps of outcome-based planning and evaluation for public libraries /
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  6. 6
    New routes to library success : 100+ ideas from outside the stacks /
    by Doucett, Elisabeth
    Published 2015
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  7. 7
    The customer-focused library : re-inventing the library from the outside-in /
    by Matthews, Joseph R.
    Published 2009
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  8. 8
    River Bend revisited : the problem patron in the library /
    by Shuman, Bruce A.
    Published 1984
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