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Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson.
Published 2015
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Emoti-coms : a marketing guide to communicating through emotions : from shouting to singing your message / by Xavier Quattrocchi-Oubradous & Charles Bal.
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Quattrocchi-Oubradous, Xavier.
Published 2011
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