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1
Powerful phrases for effective customer service over 700 ready-to-use phrases and scripts that really get results /
by Evenson, Renee, 1951-
Published 2012
Subjects: “...Business communication....”
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2
English and the discourses of colonialism
by Pennycook, Alastair, 1957-
Published 1998
Subjects: “...Communication, International....”
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