Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.

"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elem...

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Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Main Authors: Ross, Catherine Sheldrick (Author), Nilsen, Kirsti (Author), Radford, Marie L. (Author)
Format: eBook
Language:English
Published: Chicago : ALA Neal-Schuman, 2019.
Edition:Third edition.
Series:How-to-do-it manuals for libraries.
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Call Number: Z711 .R64 2019eb
Status: Available