The evaluation and measurement of library services / Joseph R. Matthews.

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Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty, and staff.
Main Author: Matthews, Joseph R. (Author)
Format: eBook
Published: Santa Barbara, CA : Libraries Unlimited, [2018]
Edition:Second edition /
Table of Contents:
  • Part I. Evaluation : process and models
  • Evaluation issues
  • Evaluation models
  • Part II. Methodology concerns
  • Qualitative tools
  • Quantitative tools
  • Analysis of data
  • Part III. Evaluation of library operations
  • Evaluation of operations
  • Evaluation of technical services
  • Evaluation of interlibrary loan
  • Evaluation of automated systems
  • Evaluation of materials handling systems
  • Part IV. Evaluation of library services
  • Library users and nonusers
  • Evaluation of the physical collection
  • Evaluation of electronic resources
  • Evaluation of eBooks
  • Evaluation of reference services
  • Evaluation of information literacy
  • Evaluation of summer reading programs
  • Evaluation of customer service
  • Evaluation of social media
  • Evaluation of physical space
  • Evaluation of the user experience
  • Part V. Evaluation of library outcomes
  • Evaluating the broader perspective
  • Outcomes and value
  • Economic impacts
  • Evaluation of social impacts
  • Communicating the value of the library.