The evaluation and measurement of library services / Joseph R. Matthews.

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Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty, and staff.
Main Author: Matthews, Joseph R. (Author)
Format: eBook
Language:English
Published: Santa Barbara, CA : Libraries Unlimited, [2018]
Edition:Second edition /
Subjects:
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245 1 4 |a The evaluation and measurement of library services /  |c Joseph R. Matthews. 
250 |a Second edition /  |b foreword by Lisa Hinchliffe. 
264 1 |a Santa Barbara, CA :  |b Libraries Unlimited,  |c [2018] 
264 4 |c ©2018 
300 |a 1 online resource (xxvi, 446 pages) :  |b illustrations 
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504 |a Includes bibliographical references and indexes. 
505 0 |a Part I. Evaluation : process and models -- Evaluation issues -- Evaluation models -- Part II. Methodology concerns -- Qualitative tools -- Quantitative tools -- Analysis of data -- Part III. Evaluation of library operations -- Evaluation of operations -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of automated systems -- Evaluation of materials handling systems -- Part IV. Evaluation of library services -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of eBooks -- Evaluation of reference services -- Evaluation of information literacy -- Evaluation of summer reading programs -- Evaluation of customer service -- Evaluation of social media -- Evaluation of physical space -- Evaluation of the user experience -- Part V. Evaluation of library outcomes -- Evaluating the broader perspective -- Outcomes and value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library. 
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588 0 |a Description based on print version record. 
650 0 |a Libraries  |z United States  |x Evaluation. 
650 0 |a Public services (Libraries)  |z United States  |x Evaluation. 
650 0 |a Libraries  |x Evaluation. 
650 0 |a Public services (Libraries)  |x Evaluation. 
776 0 8 |i Print version:  |a Matthews, Joseph R.  |t Evaluation and measurement of library services.  |b Second edition.  |d Santa Barbara, CA : Libraries Unlimited, [2018]  |z 1440855366  |z 9781440855368  |w (OCoLC)963360016 
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