The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High Steven P. Dinkin, Barbara Filner, Lisa Maxwell.
Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
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| Online Access: |
Access E-Book |
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| Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. |
| Other Authors: | , , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York, N.Y. :
McGraw-Hill Education LLC.,
c2013.
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| Edition: | 1st edition. |
| Series: | McGraw-Hill's AccessMedicine.
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| Subjects: |
Internet
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| Call Number: |
RA971.35 |
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