The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High Steven P. Dinkin, Barbara Filner, Lisa Maxwell.
Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
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| Online Access: |
Access E-Book |
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| Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. |
| Other Authors: | , , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York, N.Y. :
McGraw-Hill Education LLC.,
c2013.
|
| Edition: | 1st edition. |
| Series: | McGraw-Hill's AccessMedicine.
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| Subjects: |
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| 245 | 0 | 4 | |a The Exchange Strategy for Managing Conflict in Health Care : |b How to Defuse Emotions and Create Solutions When the Stakes Are High |h [electronic resource] / |c Steven P. Dinkin, Barbara Filner, Lisa Maxwell. |
| 250 | |a 1st edition. | ||
| 260 | |a New York, N.Y. : |b McGraw-Hill Education LLC., |c c2013. | ||
| 300 | |a 1 online resources (xvi, 185 pages) : |b illustrations, figures, tables. | ||
| 490 | 1 | |a McGraw-Hill's AccessMedicine | |
| 504 | |a Includes bibliographical references and indexes. | ||
| 505 | 0 | |a Part One: Introductions -- Chapter 1: Welcome to The Exchange at St. Sonia's -- Chapter 2: The Exchange: A Proven Approach to Conflict Resolution -- Part Two: The Four-Stage Exchange Model -- Chapter 3: The Exchange, Stage One: The Private Meetings -- Chapter 4: The Exchange, Stage Two: Developing the Agenda -- Chapter 5: The Exchange, Stage Three: The Joint Meeting -- Chapter 6: The Exchange, Stage Four: Problem Solving -- Part Three: Using The Exchange in the Workplace -- Chapter 7: The Classic Exchange: One Manager, Two Employees -- Chapter 8: Adapting The Exchange to Manage a Disruptive Employee -- Chapter 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked -- Chapter 10: Using The Exchange to Coach an Employee When Bosses Are Bullies -- Chapter 11: Using The Exchange Techniques with Patients -- Chapter 12: The Exchange and Patients' Families -- Chapter 13: Using The Exchange in Group Conflicts -- Part Four: Beyond the Workplace -- Chapter 14: Using The Exchange Techniques on Yourself -- Chapter 15: The Exchange: Will It Work at Home? -- Chapter 16: Epilogue at St. Sonia's Hospital -- Appendixes -- Appendix A: Communication Skills for the Exchange -- Appendix B: Sentinel Event Alert. | |
| 506 | |a Access to electronic resources restricted to Simmons University students, faculty and staff. | ||
| 520 | 3 | |a Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. | |
| 530 | |a Also issued in Online and PDF version. | ||
| 588 | |a Description based on cover image and table of contents, viewed on Apr. 04, 2018. | ||
| 650 | 0 | |a Conflict (Psychology). | |
| 650 | 0 | |a Conflict management. | |
| 650 | 0 | |a Health facilities |x Personnel management. | |
| 650 | 0 | |a Health Facility Administration |x methods. | |
| 650 | 0 | |a Negotiating |x methods. | |
| 650 | 0 | |a Personnel Management. | |
| 650 | 0 | |a Communication. | |
| 650 | 0 | |a Conflict (Psychology) | |
| 700 | 1 | |a Dinkin, Steven, |e ed. | |
| 700 | 1 | |a Filner, Barbara, |e ed. | |
| 700 | 1 | |a Maxwell, Lisa, |e ed. | |
| 776 | 0 | 8 | |i Online version: |t The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High. |b First edition. |d New York, N.Y. : McGraw-Hill Education LLC., |c 2013. |z 9780071801973. |w (OCoLC)837732269 |
| 830 | 0 | |a McGraw-Hill's AccessMedicine. | |
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