The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High Steven P. Dinkin, Barbara Filner, Lisa Maxwell.

Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.

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Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Other Authors: Dinkin, Steven (ed.), Filner, Barbara (ed.), Maxwell, Lisa (ed.)
Format: Electronic eBook
Language:English
Published: New York, N.Y. : McGraw-Hill Education LLC., c2013.
Edition:1st edition.
Series:McGraw-Hill's AccessMedicine.
Subjects:
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245 0 4 |a The Exchange Strategy for Managing Conflict in Health Care :   |b How to Defuse Emotions and Create Solutions When the Stakes Are High   |h [electronic resource] /   |c Steven P. Dinkin, Barbara Filner, Lisa Maxwell. 
250 |a 1st edition. 
260 |a New York, N.Y. :   |b McGraw-Hill Education LLC.,   |c c2013. 
300 |a 1 online resources (xvi, 185 pages) :   |b illustrations, figures, tables. 
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490 1 |a McGraw-Hill's AccessMedicine 
504 |a Includes bibliographical references and indexes. 
505 0 |a Part One: Introductions -- Chapter 1: Welcome to The Exchange at St. Sonia's -- Chapter 2: The Exchange: A Proven Approach to Conflict Resolution -- Part Two: The Four-Stage Exchange Model -- Chapter 3: The Exchange, Stage One: The Private Meetings -- Chapter 4: The Exchange, Stage Two: Developing the Agenda -- Chapter 5: The Exchange, Stage Three: The Joint Meeting -- Chapter 6: The Exchange, Stage Four: Problem Solving -- Part Three: Using The Exchange in the Workplace -- Chapter 7: The Classic Exchange: One Manager, Two Employees -- Chapter 8: Adapting The Exchange to Manage a Disruptive Employee -- Chapter 9: The Exchange Aikidoist: How to Use the Techniques When You Are Attacked -- Chapter 10: Using The Exchange to Coach an Employee When Bosses Are Bullies -- Chapter 11: Using The Exchange Techniques with Patients -- Chapter 12: The Exchange and Patients' Families -- Chapter 13: Using The Exchange in Group Conflicts -- Part Four: Beyond the Workplace -- Chapter 14: Using The Exchange Techniques on Yourself -- Chapter 15: The Exchange: Will It Work at Home? -- Chapter 16: Epilogue at St. Sonia's Hospital -- Appendixes -- Appendix A: Communication Skills for the Exchange -- Appendix B: Sentinel Event Alert. 
506 |a Access to electronic resources restricted to Simmons University students, faculty and staff. 
520 3 |a Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. 
530 |a Also issued in Online and PDF version. 
588 |a Description based on cover image and table of contents, viewed on Apr. 04, 2018. 
650 0 |a Conflict (Psychology). 
650 0 |a Conflict management. 
650 0 |a Health facilities  |x Personnel management. 
650 0 |a Health Facility Administration  |x methods. 
650 0 |a Negotiating  |x methods. 
650 0 |a Personnel Management. 
650 0 |a Communication. 
650 0 |a Conflict (Psychology) 
700 1 |a Dinkin, Steven,   |e ed. 
700 1 |a Filner, Barbara,   |e ed. 
700 1 |a Maxwell, Lisa,   |e ed. 
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