The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High Steven P. Dinkin, Barbara Filner, Lisa Maxwell.
Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
Saved in:
Online Access: |
Access E-Book |
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Access Note: | Access to electronic resources restricted to Simmons University students, faculty and staff. |
Other Authors: | , , |
Format: | Electronic eBook |
Language: | English |
Published: |
New York, N.Y. :
McGraw-Hill Education LLC.,
c2013.
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Edition: | 1st edition. |
Series: | McGraw-Hill's AccessMedicine.
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Subjects: |
Summary: | Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. |
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Physical Description: | 1 online resources (xvi, 185 pages) : illustrations, figures, tables. Also issued in Online and PDF version. |
Bibliography: | Includes bibliographical references and indexes. |
ISBN: | 9780071801966 (print) 0071801960 (print) 9780071801973 (e-ISBN) 0071801979 (e-ISBN) |
Access: | Access to electronic resources restricted to Simmons University students, faculty and staff. |