The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High

The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High Steven P. Dinkin, Barbara Filner, Lisa Maxwell.

Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.

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Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Other Authors: Dinkin, Steven (ed.), Filner, Barbara (ed.), Maxwell, Lisa (ed.)
Format: Electronic eBook
Language:English
Published: New York, N.Y. : McGraw-Hill Education LLC., c2013.
Edition:1st edition.
Series:McGraw-Hill's AccessMedicine.
Subjects:
Conflict (Psychology).
Conflict management.
Health facilities > Personnel management.
Health Facility Administration > methods.
Negotiating > methods.
Personnel Management.
Communication.
Conflict (Psychology)
Description
Summary:Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
Physical Description:1 online resources (xvi, 185 pages) : illustrations, figures, tables.
Also issued in Online and PDF version.
Bibliography:Includes bibliographical references and indexes.
ISBN:9780071801966 (print)
0071801960 (print)
9780071801973 (e-ISBN)
0071801979 (e-ISBN)
Access:Access to electronic resources restricted to Simmons University students, faculty and staff.

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