The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High Steven P. Dinkin, Barbara Filner, Lisa Maxwell.

Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.

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Bibliographic Details
Online Access: Access E-Book
Access Note:Access to electronic resources restricted to Simmons University students, faculty and staff.
Other Authors: Dinkin, Steven (ed.), Filner, Barbara (ed.), Maxwell, Lisa (ed.)
Format: Electronic eBook
Language:English
Published: New York, N.Y. : McGraw-Hill Education LLC., c2013.
Edition:1st edition.
Series:McGraw-Hill's AccessMedicine.
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Call Number: RA971.35