The Exchange Strategy for Managing Conflict in Health Care : How to Defuse Emotions and Create Solutions When the Stakes Are High Steven P. Dinkin, Barbara Filner, Lisa Maxwell.
Offers four-step method for improving communication and managing conflict in any healthcare setting. This book delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.
|Access Note:||Access to electronic resources restricted to Simmons University students, faculty and staff.|
|Other Authors:||, ,|
New York, N.Y. :
McGraw-Hill Education LLC.,