Business service management best practices Budi Darmawan, Kimberly Cox, Bahaeldin Ragab.

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Online Access: Access E-Book.
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Main Authors: Darmawan, Budi., Cox, Kimberly. (Author), Ragab, Bahaeldin. (Author)
Corporate Author: Books24x7, Inc.
Format: Electronic eBook
Language:English
Published: [Austin, Tex. : IBM, International Technical Support Organization], c2004
Edition:1st ed.
Series:IBM redbooks.
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Call Number: HD30.37 .D37 2004b