Organizational behavior in health care / Nancy Borkowski, DBA, CPA, FACHE, FHFMA, Professor, Department of Health Services Administration, School of Health Professions, University of Alabama at Birmingham, Birmingham, AL.

With the passage of the Affordable Care Act, the industry has experienced some of the most dynamic changes that health care managers have seen. In the coming years, more system-wide changes will occur as we continue our push forward to achieve value-based health care. Health care managers are quickl...

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Bibliographic Details
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Main Author: Borkowski, Nancy (Author)
Format: eBook
Published: Burlington, Massachusetts : Jones & Bartlett Learning, [2016]
Edition:Third edition.
Table of Contents:
  • Overview and history of organizational behavior
  • Diversity and cultural competency in health care
  • Attitudes and perceptions
  • Workplace communication
  • Content theories of motivation
  • Process theory of motivation
  • Attribution theory and motivation
  • Power, politics, and influence
  • Trait and behavioral theories of leadership
  • Contingency and situational models of leadership
  • Contemporary leadership theories and leadership development
  • Stress in the workplace and stress management
  • Decision making
  • Conflict management and negotiation skills
  • Overview of group dynamics
  • Groups
  • Work teams and team buildings
  • Organizational development
  • Managing resistance to change.