Getting started in service design : a how-to-do-it manual for librarians / Joe J. Marquez and Annie Downey.
Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to ev...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Chicago :
ALA Neal-Schuman, an imprint of the American Library Association,
2017.
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| Subjects: |
Main Collection
| Call Number: |
Z711 .M366 2017 |
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| Status: | Checked out – Due: 05-27-2025 Request this item |