Getting started in service design : a how-to-do-it manual for librarians / Joe J. Marquez and Annie Downey.

Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to ev...

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Bibliographic Details
Main Authors: Marquez, Joe J., 1970- (Author), Downey, Annie, 1974- (Author)
Format: Book
Language:English
Published: Chicago : ALA Neal-Schuman, an imprint of the American Library Association, 2017.
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Call Number: Z711 .M366 2017
Status: Available  Request this item